If you tried to create a new account for the Tibo EMS software but didn’t receive a verification email, there’s a good chance your email address is already registered in the system.
This article explains why this happens and what you can do to access your account.
Why am I not getting a verification email?
The most common reason is:
Your email address has already been added to the Tibo EMS platform by someone else, such as a Partner Admin or Customer Admin.
For example:
An environment admin or partner admin may have added you as a user to:
An environment, or
A customer account
In that case:
Your email address is already registered,
And you should previously have received an email saying you were added to an environment or customer in the Tibo EMS software.
Because the email is already in use, the system will not create a new account or send a new verification email during sign-up.
How can I access my account if I never set a password?
If your email is already registered but you don’t know the password (or never created one yourself), you can simply reset your password.
Follow these steps:
Go to ems.tibo.energy.
Click on Forgot password.
Enter your email address (the same one you tried to register with).
You will receive an email with a password reset link.
Click the link and create a new password.
After setting your new password:
Go back to ems.tibo.energy.
Log in with your email address and new password.
You will now see:
The environment(s) and/or
Partner / customer accounts
you were previously added to.
I’m still not receiving any emails – what should I do?
If you don’t see the password reset email, check:
Your spam or junk folder
Any email filters (e.g. rules that move emails to folders automatically)
If nothing shows up:
Make sure you entered the correct email address
Contact your internal admin (partner or customer admin) to confirm which email they used for you
If the issue persists, contact Tibo support via your usual support channel