1. Who we are and how to contact us
Tibo Energy B.V. is responsible for processing your personal data when you use our website and services.
Company details
Tibo Energy B.V.
TU/e Sciencepark, Disruptor
Horsten 1
5612 AX Eindhoven
The Netherlands
Phone: +31 40 200 1022
Email for privacy & security: [email protected]
If you have any questions about this article or how we handle your data, you can contact us using the details above.
2. What personal data we collect
We collect personal data in two main ways:
You give it to us yourself, for example when you:
Contact us via a form, email or phone
Subscribe to our newsletter
Create an account or profile
Apply for a job
We collect it automatically when you use our website or services.
Below is an overview of the personal data we may process:
Data you actively provide
First and last name
Phone number
Email address
Account information (such as username, and other profile details you provide)
Application information (CV, cover letter, other info you share in an application)
Other personal data you share in emails, forms, or over the phone
Data we collect automatically
Location data (for example, based on your IP address during a session)
Information about your activities on our website (which pages you visit, clicks, etc.)
Data about your browsing behavior across different websites (if cookies/trackers are enabled)
Internet browser type and device type
Weblogs and analytics data (technical logs, performance data, usage statistics)
3. Children and minors
Our website and services are not intended for children under 16 years of age.
We do not knowingly collect data from visitors younger than 16 unless they have permission from a parent or guardian. We cannot fully verify ages, so we ask parents and guardians to stay involved in their children’s online activities.
If you believe we have collected personal data from a minor without proper consent, please contact us at [email protected]. We will delete that data.
4. Why we use your data (purposes and legal basis)
We only process your personal data for specific purposes and when we have a valid legal basis to do so. In most cases, this is because:
We have a legitimate interest in communicating with customers and interested visitors
We need the data to perform an agreement with you
We need to comply with legal obligations (for example, tax rules)
We use your data for the following purposes:
Communication and support
To call or email you if needed to provide our services
To follow up on questions or requests you send us
Newsletters and updates
To send you our newsletter and relevant updates (if you subscribed or otherwise gave consent)
To inform you about changes to our services and products
Delivering our services
To deliver goods and services you have requested or purchased
To manage and secure your account and access
Website improvement and personalization
To analyze your behavior on our website so we can improve the website
To tailor our products, services and content to your preferences and interests
5. How long we keep your data
We do not store your personal data longer than necessary for the purposes listed above, unless we are legally required to keep it longer (for example, for tax reasons).
Below is a summary of our main retention periods:
Category of data | Retention period | Reason |
Contact details (name, email, phone) | 1 year after last contact | To provide follow-up to questions or requests. |
Application data (CV, motivation, etc.) | Up to 1 month after application process | To evaluate your application and any follow-up opportunities (unless you agree to more). |
Account information | As long as the account is active | To manage and provide access to our services. |
Payment and billing information | 7 years | To comply with legal tax retention obligations. |
Location data | Until the end of the user session | To provide personalized services/advice during use. |
Weblog and analytics data | 14 months | To analyze website use and improve our services. |
If you ask us to delete your data, we will remove it or anonymize it, unless we are required to keep it longer by law.
6. Sharing your data with third parties
We only share your personal data with third parties when:
It is necessary for the execution of our agreement with you (for example, service providers that help us deliver our services), or
We need to do so to comply with a legal obligation.
We do not sell your personal data.
Where possible, we sign data processing agreements with third parties to ensure your data is handled securely and according to privacy laws.
7. Cookies and similar technologies
Our website uses cookies and similar technologies to make the site work properly, improve it, and show relevant content and ads.
7.1 What are cookies?
Cookies are small text files stored in your browser (on your computer, tablet, or smartphone) when you visit our website.
We use:
Functional cookies – to ensure the website works properly (e.g. saving your preferences).
Analytical cookies – to understand how visitors use our website and improve it.
Tracking/marketing cookies – to track browsing behavior and show personalized content or advertisements.
When you first visit our website, we inform you about these cookies and ask for your consent where required.
7.2 Cookies placed by third parties
Some cookies on our website are placed by third parties:
Cookie / provider | Type | Purpose |
Google Analytics | Analytical cookie | To analyze website traffic and understand how visitors use our site to improve the experience. |
Tracking cookie | To track interactions with our LinkedIn company page and provide targeted advertisements. | |
VWO (Visual Website Optimizer) | Performance cookie | For A/B testing and personalization, to test different page versions and optimize UX. |
HubSpot | Marketing cookie | To track visitor behavior and send personalized marketing messages based on site interactions. |
7.3 Managing and disabling cookies
You can manage or disable cookies in your browser settings:
Open the settings of your internet browser
Go to the Privacy or Cookies section
Adjust your preferences to block or delete cookies
You can also delete cookies that were previously stored on your device via your browser settings.
Please note: if you disable certain cookies, parts of our website might not function optimally.
8. Your rights regarding your personal data
You have several rights under privacy laws (such as the GDPR). You can:
View which personal data we have about you
Correct your personal data if it is incorrect or incomplete
Delete your personal data (“right to be forgotten”)
Withdraw your consent if processing is based on consent
Object to the processing of your personal data
Request data portability, which means you can ask us to send your data in a machine-readable format to you or another organization you name
How to submit a request
You can send your request (access, correction, deletion, objection, data transfer or withdrawal of consent) to:
Email: [email protected]
To protect your privacy, we may need to verify your identity before processing your request (for example, by asking some verification questions or using another privacy-friendly method).
We aim to respond to your request as quickly as possible and within four weeks.
Complaints to the Dutch Data Protection Authority
If you are not satisfied with how we handle your personal data or your request, you also have the right to file a complaint with the Dutch supervisory authority, the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).
You can find more information about how to do this on the website of the Autoriteit Persoonsgegevens.
9. How we protect your data
We take the protection of your personal data seriously. We implement appropriate technical and organizational measures to prevent:
Misuse
Loss
Unauthorized access
Unwanted disclosure
Unauthorized modification
Examples include limiting access to systems, secure connections, and regular security reviews.
If you believe your data is not properly secured, or if you suspect misuse, please contact us immediately at [email protected].