Default export behavior in simulation reports
When you click the download button in a simulation report, the exported file contains data aggregated at the daily level. This is fine for high-level analysis, but if you need to inspect intraday patterns or validate asset behavior at a finer resolution, you'll need to take a different approach.
Data export at 15-minute resolution from the Simulation environment is not yet available as a self-service feature in the UI — it has to be requested through Tibo Energy support. This is different from the Live EMS, where you can export data directly from within the software (see below).
Requesting a 15-minute export from a simulation
If you need high-granularity data across a longer period, contact Tibo Energy support and request a manual export. You can reach us in two ways:
By e-mail — send your request to [email protected].
In the chat — ask to speak to a member of the team, and they can prepare the export for you.
To process your request quickly and avoid back-and-forth, include the following details:
Your full environment URL — in the format
app.tibo.energy/...A link to the simulation report you want data from, or the name of the simulation
A list of the specific assets for which you need the data
Support will prepare a 15-minute resolution export covering your full simulation period and send it to you directly.
Exporting 15-minute data from the Live EMS
In the Live EMS, you can export 15-minute data yourself — no support request needed:
Go to your EMS Dashboard.
Open Assets.
Click Download CSV.
Choose Total Load or All Assets.
Each asset can also be exported separately if you only need data for a specific asset.
How to open the CSV cleanly in Excel
Opening the file by double-clicking it often causes formatting issues. Use Excel's import tool instead to make sure the data loads correctly:
In Excel, go to Data > Get Data > From Text/CSV and select the file.
In the import preview dialog, set the Delimiter to Comma.
Set the Data Type Detection option to Do not detect data types. This prevents Excel from misinterpreting values such as timestamps or large numbers.
Click Load to bring the data into your spreadsheet.
Understanding the kWh and kW columns
The exported data includes two types of power-related columns. They measure different things, and it matters which one you use for analysis.
kWh column — the total energy consumed or produced during that specific 15-minute interval. This is the recommended column to use as your primary data source.
kW column — a momentary snapshot reading taken at a point within the 15-minute window. It is not an average power figure for the interval, so using it directly for energy calculations will give you inaccurate results.
To derive average power (kW) over a 15-minute interval from the kWh value, multiply the kWh value by 4.
Example: if the kWh column shows 0.75 kWh for an interval, the average power over that interval is 0.75 × 4 = 3 kW.